CQC and Elite EMS

Elite EMS and our registration with the Care Quality Commission

Under the Heath and Social Care Act 2008 all independent ambulance services that carry out any of the regulated activities listed within the Act must register with the Care Quality Commission.

The Care Quality Commission is the independent regulator of health and adult social care services in England. They also protect the interests of people whose rights are restricted under the Mental Health Act.

Whether services are provided by the NHS, local authorities, private companies or voluntary organisations, they make sure that people get better care. They do this by:

  • Driving improvement across health and adult social care.
  • Putting people first and championing their rights.
  • Acting swiftly to remedy bad practice.
  • Gathering and using knowledge and expertise, and working with others.

Under the Health and Social Care Act 2008, all independent ambulance services that provide regulated activities must be registered by the Care Quality Commission from 1 April 2011.

Registration is focused on 28 outcomes of which there are 16 essential outcomes that relate to important aspects of care such as respecting and involving people who use services, care and welfare of people who use services and management of medicines. The outcomes are grouped into six main headings:

  • Involvement and information
  • Personalised care, treatment and support
  • Safeguarding and safety
  • Suitability of staffing
  • Quality and management
  • Suitability of management.

Elite EMS embraces and endorses this approach at every level of our services and complies fully with the essential standards laid out by the Care Quality Commission and the Health and Social Care Act 2008.