Ambulance Care Assistant (ACA)
We are looking for highly motivated and experienced NEPTS PTS drivers to join our busy Non-Emergency Patient Transport team at Elite EMS. You will have a vital role in delivering a high-quality Patient Transport Service, which supports our organisation in delivering an efficient patient transport service across different sites through effective and efficient transport protocols, and in accordance with policies and procedures and the required level of competence.
The role will be required to work a range of shifts, across 7 days per week to the support the core objective of the contract, this can include unsociable hours & bank holiday.
Duties to include the movement of patients by using wheelchairs carry chairs, stretchers and patients that are car suitable. They are also responsible for completing a dynamic risk assessment of patients before they are transported in non-emergency situations.
To crew vehicles based at any of our Make Ready Centres
To convey patients between hospital treatment and their home and to ensure their comfort and safety at all times during transit
To always provide a high-quality client centred service
To carry up to a maximum capacity of patients on the PTS vehicles, whilst maintaining strict appointment times
To maintain communication with PTS Control, enabling the addition or cancellation of patients as necessary
Participate in a rota system covering any shift required for the Service
Always maintain dignity and individuality of patients, and ensure their needs are met, including toileting and feeding as necessary
Provide support including the lifting, pulling, carrying and pushing of patients weighing up to and over 150kgs between home, treatment centres and vehicle using the appropriate equipment / techniques
Be responsible for the security of any drugs and patient notes carried and ensure they are handed over to the appropriate person at the destination
Ensure that a correct patient handover is carried out
Administer clinical gasses as and when appropriate if qualified
Complete all appropriate documentation to the standards required in line with Standard Operating Procedures.
Good driving skills with the ability to provide a safe and comfortable journey for patients of different mobilities and dependencies
Make sure that all patients and escorts have seat belts and/or restraining straps correctly fitted during transit
Take patients only to destinations directed by control, and ensure prompt pick up and arrival times
When collecting the patient, ensure they are assisted to the vehicle and the home is made secure where appropriate
On return, assist the patient to the appropriate room and ensure they are comfortable and safe and secure before leaving
Ensure vehicle interiors are always maintained in line with Infection Prevention and Control standards.
Maintain communications with the PTS control room in order that they can alter your work pattern as needed to operate the service efficiently
Attend all training as required and take ownership of your training
Complying with all elements of the Employee Handbook.
Wear appropriate company uniform in line with the company uniform policy. Including utilisation of necessary PPE.
React quickly, effectively, and assertively to evolving situations.
Suitable completion of Incident Reports and complying with all investigatory requests.
Promoting a safe, caring environment, championing dignity and respect for all patients
Work in a positive manner with all external agencies.
The job description is not intended to be exhaustive, and it is likely that duties may be altered from time to time in the light of changing circumstances, after consultation with the post holder.
We are looking for individuals who can demonstrate that they have actually delivered tangible impact for patients in the health and social care system where they have worked. This may include experience developing particular care pathways, working across health and social care or within care settings