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Scheduling & Planning Coordinator

Tamworth Head Office


Job Description

To assist the overall growth and performance of the business by supporting frontline teams in forward planning to maximise resource, ensuring we fulfill all contractual obligations from NHS Trusts and partners. The Scheduling and Planning Coordinator activities are directed by the Regional Operations Manager. To ensure an effective, efficient and consistent approach to all administration tasks and completion in a timely and accurate manner. Provide accurate reporting of data/stats as required by the business. Building a rapport with all staff members to ensure we are encouraging engagement and creating a ‘desire to work’ attitude within the frontline.

Undertake the following tasks and responsibilities including:

· Planning and allocating workforce resources, by utilising budgeting and forecasting resources to meet demand in line with organisational policy and process.

· Manage and maintain individual records on the electronic rostering system.

· Assisting staff with general queries and ad hoc issues via the phone and email

· Input and update workforce management data accurately

· Communicate effectively with staff and Managers at various levels.

· Liaise with Managers to ensure effective utilisation of resource.

· Support the production of reports and statistical data when required.

· When experienced, provide supervision, support and training to new staff.

· Able to demonstrate a good knowledge of MS Office ensuring all emails and calls are answered within a timely fashion.

· Take pride in accuracy and have the ability to pay great attention to detail.

· Liaise with local repatriation services to ensure patients are collected/transported with a high level of patient care and with SLA.

· Supporting our events calendar, promoting the events to staff and ensuring fulfilment of rotas.

To work alongside the Regional Operations Manager to ensure:

· Dropped shifts are recorded correctly to identify trends of absence etc escalated to management.

· A minimum of 6 weeks planned shifts ensuring that we have met the requirements of the client by staffing the vehicle with the required skill grade.

· Fleet provide efficient vehicle availability to support frontline and you identify potential issues e.g. defects etc.

  • Be a portal for the introduction of relevant new ideas often from outside of the company, to challenge existing thinking and creatively address issues with relevant solutions.

  • Assisting with any other duties as deemed appropriate by the Senior Management Team.

Desirable Qualities
  • Able to make logical decisions

  • Act with honesty and Integrity

  • Work with others to accomplish results

  • Make time to help and support colleagues

  • Prepared to go the extra mile

  • Open about making mistakes and able to learn from   them

  • Strive to be the best – average isn’t an option

  • Lead by example

  • Flexibility in thinking, reasoning and problem   solving

  • Communicate with positive intent

  • Share information openly and proactively

  • Demonstrate modesty

  • Personally accountable for successful outcomes

  • Apply continuous improvement to deliver repeatable   results

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